Hively, a Portland, Oregon-based start up lets your customers give you real time feedback with 1 click, at their convenience. Stop sending surveys and stop guessing at customer happiness. Hively is the simplest way to gather customer feedback at every touch point.Make every email a feedback opportunity via 'Smileys' in your team's email signatures or request feedback when you need it.Hively's smileys are a friendly and engaging way for your customers to leave feedback with just one click. You can collect feedback simply and inexpensively by adding the Hively snippet to your email signature, or via direct feedback requests sent from Hively.From Outlook, Gmail and Yahoo to Zendesk, Desk, Helpscout and Salesforce, Hively easily integrates with any email client, CRM or ticket tracking system you’re using. You only value what you measure and Hively gives you the tools you need to turn your feedback into a coherent picture of your customer's needs and your team's performance. The Leaderboard lets you identify your top performing team members at a glance. Benchmarks show your overall performance and our powerful reporting tool lets you drill down deeply into the detail. Email summaries and notifications keep you up to date on all of your feedback. All of this comes together to help you build a deep understanding of your customers needs and how best to meet them.
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Hively provides systems that facilitate real-time customer feedback and employee rewards.