LiveAgent is a multi-channel customer service software, which helps companies deliver exceptional customer service through various support channels like Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. LiveAgent offers a very friendly UI, featuring following functions: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place. All important help desk and live chat features included: POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Email templates, Voice integration, Real-time website monitoring and statistic, Chats, Facebook integration, Knowledgebase, Live Suggestions as you type, Feedback and Contact forms, Agent rating, Gamification, Multilingual, Ticket Filters, File sharing and attachments, Chat button templates and much more.
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LiveAgent helps companies deliver great customer service. It was voted the best help desk software for SMB in 2016.