The traditional methods that plague customer experience can all be remedied with AI. This coming of age realization is the only way forward for companies as we know it.

Embracing AI assistants, such as chatbots for customer service, is not just about keeping up with technological trends but about fundamentally transforming customer service to meet the demands of the modern consumer.

Talking to a computer has never felt this natural before - human-level response times, acute expressiveness, and interactive quirks, are all fascinatingly coming to light and it feels surreal.

Explore the impact of AI on customer support roles. Understand the balance between AI automation and human empathy, and discover how customer support agents can thrive in an evolving industry.Explore the impact of AI on customer support roles. Understand the balance between AI automation and human empathy, and discover how customer support agents can thrive in an evolving industry.

AI has taken the world of customer support by storm and is making significant strides. Now, the million-dollar question is - how do you scale support as the company scales?

We recently hosted Lauren Fearn, a support leader with over 10 years of experience and the Director of Support at Zapier, in our fireside chat series.

An AI-driven solution can improve how you track the metrics, drive better decisions to improve KPIs, and help agents approach customer interactions in a better way.

‍AI will quite possibly be regarded as one of the biggest paradigm shifts in human history. Why shouldn’t customer support be a part of that?