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How can AI automate customer support
In the past almost a year and a half, AI has made strides in uncovering ways that can elevate customer experiences through automating low-value tasks, agent support, and self-serve options for customers.
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AI Chatbots and Data Privacy: What You Need to Know
As AI chatbots continue to evolve and become more prevalent in customer service, businesses must remain vigilant in addressing data privacy concerns.
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Now support teams can experience the new GPT-4o with Threado AI
Talking to a computer has never felt this natural before - human-level response times, acute expressiveness, and interactive quirks, are all fascinatingly coming to light and it feels surreal.
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Threado 101: How to connect and leverage your company data from multiple sources
This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how you can connect your scattered knowledge base into a single source of truth with Threado AI.
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Threado 101: How to train your customer-facing teams to work alongside AI
This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore ways in which you can train your teams to work better with AI.
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Threado 101: How to resolve tickets faster
This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore ways in which you and your team can resolve tickets and how Threado AI can help.
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Empower your support team with Threado AI Agent Assist
With AI Agent Assist, your agents can answer queries faster saving time on searching through databases and understanding the context of the queries asked.
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7 ways to elevate your SaaS customer support
Support functions differently across industries and for SaaS, specifically, there are ways in which you can take your support to newer heights.
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Leveraging AI in Customer Support: Insights from Zapier's Director of Support
We recently hosted Lauren Fearn, a support leader with over 10 years of experience and the Director of Support at Zapier, in our fireside chat series.
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