As AI chatbots continue to evolve and become more prevalent in customer service, businesses must remain vigilant in addressing data privacy concerns.

Talking to a computer has never felt this natural before - human-level response times, acute expressiveness, and interactive quirks, are all fascinatingly coming to light and it feels surreal.

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how you can connect your scattered knowledge base into a single source of truth with Threado AI.

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore ways in which you can train your teams to work better with AI.

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore ways in which you and your team can resolve tickets and how Threado AI can help.

With AI Agent Assist, your agents can answer queries faster saving time on searching through databases and understanding the context of the queries asked.

Support functions differently across industries and for SaaS, specifically, there are ways in which you can take your support to newer heights.

We recently hosted Lauren Fearn, a support leader with over 10 years of experience and the Director of Support at Zapier, in our fireside chat series.