Talking to a computer has never felt this natural before - human-level response times, acute expressiveness, and interactive quirks, are all fascinatingly coming to light and it feels surreal.

Prioritizing your agents is a major part of that strategy which demands that you shift your focus on things like employee retention and empowerment through changes in processes and by including AI tools to assist them.

We recently hosted Lauren Fearn, a support leader with over 10 years of experience and the Director of Support at Zapier, in our fireside chat series.

Companies that leverage AI report substantial savings, with reduced operational costs and enhanced efficiency translating to a higher ROI.

The future of customer support is undeniably intertwined with AI, and this guide aims to set you on the right path toward that future.

An AI-driven solution can improve how you track the metrics, drive better decisions to improve KPIs, and help agents approach customer interactions in a better way.

The narrative around AI often swings between utopian visions of technology solving all our problems and dystopian fears of machines taking over.

‍AI will quite possibly be regarded as one of the biggest paradigm shifts in human history. Why shouldn’t customer support be a part of that?