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How can AI automate customer support
In the past almost a year and a half, AI has made strides in uncovering ways that can elevate customer experiences through automating low-value tasks, agent support, and self-serve options for customers.
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High churn? You should take a look at your customer experience
Too many SaaS companies have been lost to the ever-looming wrath of customer churn. The silent killer that creeps up on your business and eats it up from inside.
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Employees before customers: Streamline teams for better customer experience
Not customers but employees come first. Take care of your employees and they’ll take care of your customers. It’s a simple trick but quite unbreakable.
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How AI Chatbots Improve Customer Engagement and Retention
mplementing customer service chatbots and automated customer service solutions is a strategic move for any business looking to enhance customer satisfaction and retention.
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AI Chatbots and Data Privacy: What You Need to Know
As AI chatbots continue to evolve and become more prevalent in customer service, businesses must remain vigilant in addressing data privacy concerns.
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Now support teams can experience the new GPT-4o with Threado AI
Talking to a computer has never felt this natural before - human-level response times, acute expressiveness, and interactive quirks, are all fascinatingly coming to light and it feels surreal.
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Threado 101: How to reduce repeat ticket volume
This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how repeat tickets effect productivity and what can you do about it.
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Leveraging AI in Customer Support: Insights from Zapier's Director of Support
We recently hosted Lauren Fearn, a support leader with over 10 years of experience and the Director of Support at Zapier, in our fireside chat series.
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The Cost-Effectiveness of AI in Support Operations
Companies that leverage AI report substantial savings, with reduced operational costs and enhanced efficiency translating to a higher ROI.
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