Customer experience isn’t just about the ticket you resolved or the customer you onboarded, it’s about every touchpoint, every interaction, every roadblock, and every “aha” moment that both you and the customer go through.

Too many SaaS companies have been lost to the ever-looming wrath of customer churn. The silent killer that creeps up on your business and eats it up from inside.

Not customers but employees come first. Take care of your employees and they’ll take care of your customers. It’s a simple trick but quite unbreakable.

The traditional methods that plague customer experience can all be remedied with AI. This coming of age realization is the only way forward for companies as we know it.

As AI chatbots continue to evolve and become more prevalent in customer service, businesses must remain vigilant in addressing data privacy concerns.

Embracing AI assistants, such as chatbots for customer service, is not just about keeping up with technological trends but about fundamentally transforming customer service to meet the demands of the modern consumer.

AI has taken the world of customer support by storm and is making significant strides. Now, the million-dollar question is - how do you scale support as the company scales?