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How can AI automate customer support
In the past almost a year and a half, AI has made strides in uncovering ways that can elevate customer experiences through automating low-value tasks, agent support, and self-serve options for customers.
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The biggest challenges that customer experience teams face
Customer experience isn’t just about the ticket you resolved or the customer you onboarded, it’s about every touchpoint, every interaction, every roadblock, and every “aha” moment that both you and the customer go through.
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High churn? You should take a look at your customer experience
Too many SaaS companies have been lost to the ever-looming wrath of customer churn. The silent killer that creeps up on your business and eats it up from inside.
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Employees before customers: Streamline teams for better customer experience
Not customers but employees come first. Take care of your employees and they’ll take care of your customers. It’s a simple trick but quite unbreakable.
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AI is becoming the basis for customer experience in 2024
The traditional methods that plague customer experience can all be remedied with AI. This coming of age realization is the only way forward for companies as we know it.
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AI Chatbots and Data Privacy: What You Need to Know
As AI chatbots continue to evolve and become more prevalent in customer service, businesses must remain vigilant in addressing data privacy concerns.
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Top Benefits of AI Assistants for Customer-Facing Teams
Embracing AI assistants, such as chatbots for customer service, is not just about keeping up with technological trends but about fundamentally transforming customer service to meet the demands of the modern consumer.
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AI in Customer Support - What we’ve learned from our customers
AI has taken the world of customer support by storm and is making significant strides. Now, the million-dollar question is - how do you scale support as the company scales?
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Unwrapping Threado’s 2023 and welcoming 2024!
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