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💬 Creating spaces to maximise serendipity
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💬 Creating spaces to maximise serendipity

Design your community interactions such that it enables members to connect with each other in multiple ways. Here are some ideas for creating such spaces on Slack, Discord, or Circle for your community.

Shalini Nair Tekwani
June 21, 2021

Every community is different but one thing is certain that all communities want to help members connect with and help each other. So while thinking about the space you want to create, think about what would help members express themselves and what's relevant to help community members get to their outcomes.

Some pointers:

  • When starting with a small cohort (<50 members), don't go overboard in terms of channels. Keep it simple - a space for members to introduce themselves, a QnA channel, and a general chit-chat area + maybe an announcements section.
  • For larger communities, it makes sense to create channels that help segment various categories of conversation within the community.

Channel ideas for communities on Slack, Discord, or Circle:

  • Gratitude - to show support to one another
  • Amplify - help the community amplify each others content on social media
  • Offers - a space for members to share what they can offer help on
  • Asks - a space for members to post specific asks where they need help
  • Showcase or Promote-your-stuff - to allow members to share their creations
  • Jobs - to post any job opportunities relevant to the community
  • Perks - to post perks or benefits that are exclusive to the community
  • Support - for any support tickets community wants to raise
  • Feedback - for the community to share feedback around the product or community
  • Random - for water-cooler conversations (and memes)
  • Resources or Reading list - share relevant resources or content relevant to the community
  • Community-led channels - empower the community to create channels around specific topics

ABOUT THE AUTHOR
Shalini Nair Tekwani

Shalini leads all things growth at Threado. Prior to Threado, she was leading Zomato Bangalore's marketing team.

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