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❓ Helping members seek and offer help
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❓ Helping members seek and offer help

Make it easy for your community members to seek and offer help by creating dedicated spaces in your community. Here are a few best practices to foster a culture of supporting one another.

Shalini Nair Tekwani
June 21, 2021

This is the channel or space that sees maximum engagement across communities we have come across.

You could either have it as separate channels - Asks and Offers - or just combine it into one - Asks-and-Offers. We prefer the former as it is more focused. To get the conversation started, initiate asking a few questions, here are some prompt formats:

  • Can anyone recommend .... ?
  • What is the best/worst ... ?
  • What tool do you use for ... ?
  • Best practices for ... ?
  • A vs B - recommendation?

Best practices:

  • To foster a culture of supporting one another, prompt members to post at least one thing they can to help with on the Offers channel before posting an ask.
  • Ensure every message gets a response on the channel. Over time, empower the most active users on the channel to help you with this responsibility.
  • Create a FAQs page on Notion and capture the most frequently posted questions on the channel. Makes it easier for members to get to answers faster.
  • Call out the most engaging posts on the channel in your community newsletter and/or in your catch-up sessions with the community.
ABOUT THE AUTHOR
Shalini Nair Tekwani

Shalini leads all things growth at Threado. Prior to Threado, she was leading Zomato Bangalore's marketing team.

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