This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how repeat tickets effect productivity and what can you do about it.

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore the importance and ways of maintaining a knowledge base along with how Threado AI can help.

With AI tools, your support teams can resolve queries in seconds and not hours, without having to navigate through different apps and a scattered knowledge base.

As AI technologies continue to advance, the potential for innovative applications in knowledge base optimization is vast, offering exciting opportunities to enhance self-service support and drive customer satisfaction.

As we continue to embrace AI and other technologies, the potential to elevate both agent performance and customer satisfaction is boundless.

Prioritizing your agents is a major part of that strategy which demands that you shift your focus on things like employee retention and empowerment through changes in processes and by including AI tools to assist them.

Research indicates that integrating AI solutions can elevate agent efficiency by as much as 40% and slash customer service expenses by up to 30%.

Personalization is the foundation for today’s customer support. In a hyper-digital world where almost everything is personalized, customers have higher expectations from support too.