Community OS

Pointers for creating space for asks-and-offers

In our experience, this is the channel or space that sees maximum engagement over time. Communities are about helping each other out and this space enables them to do that best.

You could either have it as separate channels - Asks and Offers - or just combine it into one - Asks-and-Offers. We prefer the former as it is more focused. To get conversation started, initiate asking a few questions, here are some prompt formats:

  • Can anyone recommend .... ?
  • What is the best/worst ... ?
  • What tool do you use for ... ?
  • Best practices for ... ?
  • A vs B - recommendation?

Best practices:

  • To foster a culture of supporting one another, suggest members to post at least one thing they can to help with on the Offers channel before posting an ask.
  • Ensure every message gets a response on the channel. Over time, empower the most active users on the channel to help you with this responsibility.
  • Create a FAQs page on Notion and capture the most frequently posted questions on the channel. Makes it easier for members to get to answers faster.
  • Call out the most engaged posts on the channel in your community newsletter and/or in your catch-up sessions with the community.

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