The Community Glossary

Carefully put together words with more than just boring textbook definitions. Get a deep-dive into the world of community-building through best-practices, real-life examples, explanations, how-tos, and what nots.
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Support

Support/Customer support or a support community is a community specifically for customers and the purpose of the community is to provide customer support and solve problems.

How can a support community help?

  • Easier for the customers to voice their problems without having to raise disputes and not knowing when they will be solved.
  • Can network and communicate with other customers in the community. This is one of the biggest advantages of having a support community as it can help solve a lot of concerns through organic conversations or even through archives.
  • People might come across solutions to problems that are similar to theirs.
  • Direct communication with customer support professionals in the community.

All in all, being part of a support community can be critical to customer success. Not only is it beneficial to the community, but the brand can have complete control over the platform. It becomes the center for everything customer support minimizing the risk of silos and bad support.

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