The Community Handbook

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🗄️ How do you build a community repository of knowledge?

Have you ever felt out of your depth, like a fraud, and just guessed/bullshitted your way through the situation, petrified that at any time, someone was going to call you on it? - Mike-Cannon Brookes

Something as simple as putting everything on a document is a repository itself. To give you an example, we made Community OS on Notion and it went on to be a huge hit amongst community folks. Start sharing your experiences and putting them all in one place, doesn’t matter where. Invite members to share their insights too. Anything you learn, whether it’s a lesson from failure or success, document everything. If you’re wondering that you’re not a writer, who cares. As long as you can get the message across the job is done. Look at how other people write and draw inspiration from there. Curate instead of creating. Find content that resonates with your ideologies and work with that.

In 2018, I took a Udacity course in front-end web development and found the community managers to be stellar advocates who were really motivating. I was looking to break into tech, and got inspired and started applying for community-type jobs as a result. I landed my first gig at Khan Academy, where I led and managed volunteer groups for a year before moving onto Quora to oversee writer and power user programs, and am now doing the same at Retool. - Alina Din, Community Manager at Retool

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