The Community Handbook

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🛳️ How do you go about identifying the right people and how should you onboard new members?

Have you ever felt out of your depth, like a fraud, and just guessed/bullshitted your way through the situation, petrified that at any time, someone was going to call you on it? - Mike-Cannon Brookes

By building in public. Everyone should be welcomed - be it the community shapers who have been with you since the beginning, or even those who have no idea about who you are but seem interested. It’s all about what the people are interested in. All you can do is say hey, if you want to be a part of our community, just sign up and we can give you early access.  

This can be the same in terms of onboarding. Try to stick to a platform (doesn't matter which one) and provide a very personalized experience. If you’re at the early stages, don’t restrict access to anyone, let everyone thrive in the presence of one another, and who knows, those who align with your ideology will stick around, and those who don’t will eventually stop interacting perhaps.

- For instance - starting off with something as simple as explaining what your community does and introducing them to the guidelines is a great way to initiate engagement. This is how LinearB’s community does it:

In 2018, I took a Udacity course in front-end web development and found the community managers to be stellar advocates who were really motivating. I was looking to break into tech, and got inspired and started applying for community-type jobs as a result. I landed my first gig at Khan Academy, where I led and managed volunteer groups for a year before moving onto Quora to oversee writer and power user programs, and am now doing the same at Retool. - Alina Din, Community Manager at Retool

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