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🔓 In today's world - privacy has become very important. How do you balance knowing your members well in order to serve them the best and also respect their privacy?

Have you ever felt out of your depth, like a fraud, and just guessed/bullshitted your way through the situation, petrified that at any time, someone was going to call you on it? - Mike-Cannon Brookes

A great way to personalize conversations is to first be vulnerable yourself. Mind you, being vulnerable and invading privacy are two separate things. By being vulnerable, you are not entirely blurring the lines between what’s personal and what’s private. If you’re empathetic and open about certain aspects of your life, there are chances that others will be too. But you have to realize that this cannot be forced; people don’t have to open up to you if they don’t want to. The good thing is that anything that people say will be a result of choice and not an invasion of their privacy. In today’s world, people understand the difference. At the same time, it's important to define and set boundaries in a community to ensure the quality of conversations before-hand. Too little privacy and too much equates to a double-edged sword but you need to be able to encourage mutual conversation and tread the beautiful space that lies in between.

In 2018, I took a Udacity course in front-end web development and found the community managers to be stellar advocates who were really motivating. I was looking to break into tech, and got inspired and started applying for community-type jobs as a result. I landed my first gig at Khan Academy, where I led and managed volunteer groups for a year before moving onto Quora to oversee writer and power user programs, and am now doing the same at Retool. - Alina Din, Community Manager at Retool
<blockquote class="twitter-tweet tw-align-center"><p lang="en" dir="ltr">It&#39;s time for us to talk about privacy and the ethics of big data within online communities. <br><br>“Communities should harness privacy to build a culture of contribution built on genuine commitment to human values.” — Alex Bowen<a href=""></a></p>&mdash; Carrie Melissa Jones (@caremjo) <a href="">June 11, 2021</a></blockquote> <script async src="" charset="utf-8"></script>

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