🔓 In today's world - privacy has become very important. How do you balance knowing your members well in order to serve them the best and also respect their privacy?

A great way to personalize conversations is to first be vulnerable yourself. Mind you, being vulnerable and invading privacy are two separate things. By being vulnerable, you are not entirely blurring the lines between what’s personal and what’s private. If you’re empathetic and open about certain aspects of your life, there are chances that others will be too. But you have to realize that this cannot be forced; people don’t have to open up to you if they don’t want to. The good thing is that anything that people say will be a result of choice and not an invasion of their privacy. In today’s world, people understand the difference. At the same time, it's important to define and set boundaries in a community to ensure the quality of conversations before-hand. Too little privacy and too much equates to a double-edged sword but you need to be able to encourage mutual conversation and tread the beautiful space that lies in between.