The Community Handbook

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💼 What are the jobs to be done? And what is the perfect community-building team?

Have you ever felt out of your depth, like a fraud, and just guessed/bullshitted your way through the situation, petrified that at any time, someone was going to call you on it? - Mike-Cannon Brookes

Perfection is a myth. Once you stop believing in perfection, you will start seeing results. Community building is not about what experience you’ve had or what degrees you’ve acquired. It’s an innate ability to be able to offer value. Instead, focus on being kind, empathetic, service-minded, having low expectations, and most importantly, being willing to fail or go that extra mile for the people. If all this is in place, you don’t have to worry about anything else. For the most part, community building itself can get exceedingly overwhelming at times. You might have a dozen things going on simultaneously and it's hard to keep track of all of them. The thing about community building is that it's an extremely versatile job that is a lot more dynamic than it is predefined. But that doesn't mean it cannot be quantified. The jobs that you need to do can be broken down into manageable pieces which allows you to comprehend your community building process more transparently. If you want to explore this further, you should checkout Community Jarvis in which we've put together 50+ actionable templates and automation guides to help you navigate your community journey.

In 2018, I took a Udacity course in front-end web development and found the community managers to be stellar advocates who were really motivating. I was looking to break into tech, and got inspired and started applying for community-type jobs as a result. I landed my first gig at Khan Academy, where I led and managed volunteer groups for a year before moving onto Quora to oversee writer and power user programs, and am now doing the same at Retool. - Alina Din, Community Manager at Retool
<blockquote class="twitter-tweet tw-align-center"><p lang="en" dir="ltr">Tips for building your community<br><br>• conversation is key. don’t just engage with someone saying “cool”, discuss the art and other subjects<br>• be natural, act like yourself<br>• offer support first, you make the move, they’ll follow<br>• have no expectations<br>• make friends<br><br>🍹🍹</p>&mdash; pokerchick.eth/tez 🔫 (SHE/HER) (@00point1) <a href="">April 8, 2022</a></blockquote> <script async src="" charset="utf-8"></script>

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