Have you ever felt out of your depth, like a fraud, and just guessed/bullshitted your way through the situation, petrified that at any time, someone was going to call you on it? - Mike-Cannon Brookes
Right off the bat, a bad onboarding experience can fail to tie that initial knot that ties a user to the community. If you’re an organization, give them links to your documentation, essential resources, video tutorials, anything that can get the user not only familiar with the community, but also with the product. When welcoming new members to the community, make sure they have every resource available like guidelines and knowledge without having to look through too much. Make introductions fun for starters.
In 2018, I took a Udacity course in front-end web development and found the community managers to be stellar advocates who were really motivating. I was looking to break into tech, and got inspired and started applying for community-type jobs as a result. I landed my first gig at Khan Academy, where I led and managed volunteer groups for a year before moving onto Quora to oversee writer and power user programs, and am now doing the same at Retool. - Alina Din, Community Manager at Retool
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