Train Threado AI on Slack discussions from select channels. What’s more, setup and get instant answers to all your workplace questions inside Slack.
Slack is a popular messaging and collaboration platform designed to enhance communication and productivity within teams and organizations. A lot of teams, especially remote, run on Slack and channels are home to some of the most important conversations for a company. With the Slack integration, Threado AI understands these conversations and can answer queries based on what it has learned from them. You can also use the app within Slack to get answers without moving away from Slack and continue conversations on the same thread.
You can ask questions to Threado AI on channels where it’s been installed and continue conversations in the same thread, conveniently. It also references the sources so you can ensure the credibility of the information.
Integrate your Slack workspace in minutes and selectively train Threado AI on channels you want it to be trained on. Nothing more, nothing less.
Threado AI automatically updates itself on newer conversations and updates its knowledge base.
Team members can give feedback to Threado AI’s responses on the same thread. Leverage the feedback to improve and upgrade the knowledge base.
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌
Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.
With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!
Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.
.svg)
AI Agents for customer-facing teams
.svg)
.svg)
.svg)
.svg)
.svg){kind=small}
.svg){kind=small}