😫 Solving community pain points

Importance of listening to your community members and understanding their pain points or barriers to achieving their goals
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Pramod Rao
June 21, 2021
"Bring people around value - some common utility that solves their problem." - Erik Torenberg

Pain points can be related to the effort to do something (e.g. finding the first paying customers) or the experience of doing something (e.g. using Google Drive for knowledge repository. We all know that's a mess!).

The best way to identify the pain points of your community members is by speaking to them and asking the right questions. Some specific questions below to help you uncover the pain points:

  • What are some of the most important day-to-day tasks you perform to accomplish your goals/objectives?
  • Do you face any difficulty in performing those activities or tasks?
  • How do you go about overcoming the difficulty?

Your main goal is to understand their problems so you can help address them through the community. Talk less. Listen more. Visualize it like you are facing the problem yourself. It also helps immensely if you experience or have experienced these pain points yourself.

In the video below, YC Partner Eric Migicovsky outlines a framework for asking questions and understanding a user's pain points.

"The strongest communities are built around a pain or struggle that people feel shame around. Identify a pain that people are experiencing, and create a space where they're accepted because of that pain. Give them a place where they don't have to feel shame." - David Spinks

🛠 Resources:

The Mom's Test - this book shows you how customer conversations go wrong and how you can do better.

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