Onboarding experience for a user is the first introduction to the community. We can draw several lessons from the hospitality industry to give a 5-star personalized experience that welcomes new members into the community. Member onboarding is the most critical step towards community building. Here are a few tips and tricks on how to create the best experience out of it!
📧 Welcome Email
- Thank the member for taking the first step to join the community
- Share highlights from what the user can expect; use the onboarding form inputs to customize what's relevant for the member depending on their responses
- Give them a pro tip on how to get started/nudge them towards their first engagement
🤝 Greeting Message
- Welcome the member on Slack/Discord and have a guided tutorial or steps on how to finish setting up
- Customize the message for a personal touch
- A short Loom video tour of the community or set-up flow could be great
- Inform them about where they can head over to next and guide them towards their first action e.g. Say hi 👋 and post an introduction on the #introductions channel
🧐 Check-In personally
- Check in to see if user is stuck at any stage
- Get on a 1:1 call to help users navigate the community
💡 Share tips on how best to get involved with the community
- Feature testimonials
- Get existing members to share short 1-min videos of how best to get involved
- Have an updated FAQs section
🛠 Resources:
Greetbot - set-up a welcoming onboarding experience for your members on Slack
Discord Welcome Screen - set up a welcome experience for your new members on Discord Community Server
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