Identifying the pain points helps you understand the purpose or the intent to join your community. The best way to do this would be to reach out to them for a chat.
Here's how you can use this template:
1) Click on the 'Framework Template'. It will take you to the Notion doc.
2) Duplicate it to your workspace by clicking on the 'Duplicate' button on the top right corner (you'll need to create an account on Notion if you don't have one - the free one should do).
3) Make the doc your workbook to get this task done!