Metrics

Retention cohorts are a marketeer's favourite tool. Here's a template for you to start measure it for your community.

On a daily basis, keep tab of key community metrics that matter the most, to help you understand how the community performed the previous day. This will help you plan and take quicker actions if something breaks.

Here are a couple of top metrics for you to constantly keep a tab of. These together will form your community health score card. You can setup this tracking on Airtable or just a plain google sheet.

Community Net Promoter Score (NPS) is a metric that uses customers’ likelihood to recommend your community as a score based on your customer experience. Here's how you can measure it.