A key dilemma for aspiring support professionals is the choice between startups and established companies.
Clark advocates for both, highlighting the technical skill development in startups and the structured experience in established companies.
He notes that while startups often require more technical acumen, established companies provide a well-rounded view of conventional software support.
Clark candidly discusses the challenges in transitioning from a startup to a more structured corporate environment. He emphasizes the importance of discipline and the potential shock of moving to a rule-bound organization from the free-wheeling startup culture.
When advising on how to pick a startup, Clark suggests looking for companies with a positive relationship between support and other departments. He warns against joining a startup where the support team is undervalued or overburdened, as this can lead to a toxic work environment and hamper personal growth.