100+ hours of support insights and curated resources for free. Explore Support OS now!
Your customer-facing teams don’t just need AI, they need AI that’s accessible, accurate adaptable, and convenient across - Slack, Chrome app, web .
Threado AI gives progressive, instant, precise, and accurate replies to all concerns. Teams can choose to shorten answers for quicker responses and have them personalized based on brand tone and voice.
.svg)
Threado AI can be trained across multiple data sources and references those links in the answers to help verify accuracy and credibility. Eliminate guesswork and save your team the time and trouble of navigating between tools, searching for answers across a scattered database.
The most efficient AI assistant for Slack where it automatically resolves queries across channels. Works as a Chrome extension that sits on top of ticketing and customer conversation tools like Zendesk and Freshdesk. Can be easily installed as a web widget on your product or website.
Connect your knowledge base with Threado AI, watch as it understands and organizes everything into a single source of truth in minutes instead of hours. Train, test, customize, and install - do everything from the same user-intuitive dashboard, no fuss, no fluff, no hassle.
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌
Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.
With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!
Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.
Your support side-kick
.svg)
.svg)
.svg)
.svg){kind=small}
.svg){kind=small}