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Customer-facing teams have to work with a plethora of ticketing, CRM, help center, and documentation tools. Threado AI works seamlessly with most of them.
Threado AI doesn’t just copy paste data from your knowledge base but truly comprehends it. The answers you get are formulated, personalized, and written according to how the question has been asked and how your team wants it. Nothing more, nothing less.
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Setting up Threado AI requires zero developer work; experience an out-of-the-box tool that’s easy to setup and work with. Flexible configurations to allow custom training on data that’s relevant for your teams.
With integrations, Threado AI can remain updated on all the newly resolved tickets, recently closed customer conversations, and new feature documentation, getting better at resolving queries every day. Improved accuracy, higher reliability.
There’s a lot of wisdom that lies in past customer conversations through tickets and internal team documentation that you have across various tools in your stack. These details improve Threado AI’s understanding of how your organization functions as a whole.
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌
Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.
With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!
Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.
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