How does Support Driven use Threado?
The Support Driven community has started recently using the Threado AI bot in their community and also embedded the bot on their website to answer any questions about the Support Driven Expo. This helps alleviate trivial tasks from the Support Driven team and instead helps them focus on complex issues that require a human touch.
Apart from an AI-led approach, Support Driven has been able to automate initial interactions with members who join the community. They have 3 workflows that help new members navigate the community better -
- The first workflow is to ensure that members have read and agree to their internal code of conduct that supports an inclusive environment so members feel welcomed.
- The second workflow shares a welcome message with members when they join the channel dedicated to a jobs board. Since the community focuses immensely on helping people with their professional careers in support, they introduce new members to the job board where members can share as well as look for jobs.
- Another workflow lets members know about events and invites members to sign up for the event newsletter that goes out once a month.
Apart from workflows that introduce people to the community, the team also has a workflow that sends them a Slack alert whenever someone posts a message in the Slack community. This helps them stay on top of all the messages that are posted and respond to them right away.