Customized Solutions Powered by Your Data

Your teams have to work with a plethora of ticketing, CRM, help center, onboarding, and documentation tools. Threado AI works seamlessly with most of them.

Connect and train across multiple sources

Links, docs, and sheets
Data can be available online and offline. Nothing goes unaccounted as Threado AI can be trained on your online knowledge base through public URLs and on offline documents through PDFs and tabular data through CSVs.
A lot of content lies on internal Slack channels where teams discuss ideas and ask questions. Threado AI can be trained selectively on Slack conversations to understand how teams talk and answer questions more intricately.
On integrating your Zendesk account, Threado AI automatically gets trained on all the help articles. What’s better, you can train it on specific tickets that have been closed or resolved already, ensuring that the data being trained on is correct and relevant.
Integrate your Freshdesk account with Threado AI and it automatically gets trained on all help articles. Selectively train it on past customer resolutions through closed or resolved tickets, ensuring that the data being trained on is correct and relevant.
Connect your Intercom account with Threado AI and it automatically gets trained on the help articles. What’s more, you can selectively train it on customers’ conversations on the Intercom bot so Threado AI can understand nuances through these concerns.
Confluence is a goldmine for writing and maintaining internal team documentation. Train Threado AI on your extensive Confluence docs and save your team hours from having to search through documentation and curate answers.
Customer-facing teams collaborate on projects and have critical documentation across Notion docs. Integrate with Threado AI to understand intricate details of your team and any question related to project and personnel in seconds.
What are member custom views that I get with the paid plans?
Member custom views are the custom cohorts of members that you can view by applying filters on the members dashboard. You will get 3 member custom views for the Basic Plan and unlimited for both Pro Plan and Enterprise Plan.
Companies that run on Discord or have closed customer channels on the platform can integrate with Threado AI to selectively train it on past conversations.
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Make Threado AI more intelligent with integrations

There’s a lot of wisdom that lies in past customer conversations through tickets and internal team documentation that you have across various tools in your stack. These details improve Threado AI’s understanding of how your organization functions as a whole.

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Doesn’t just read but understands data

Threado AI doesn’t just copy paste data from your knowledge base but truly comprehends it. The answers you get are formulated, personalized, and written according to how the question has been asked and how your team wants it. Nothing more, nothing less.

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Off-the-shelf, configurable, AI solution

Setting up Threado AI requires zero developer work; experience an out-of-the-box tool that’s easy to setup and work with. Flexible configurations to allow custom training on data that’s relevant for your teams.

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It gets better every day

With integrations, Threado AI can remain updated on all the newly resolved tickets, internal project docs, team & customer conversations, troubleshooting docs, and company policies - getting better at resolving queries every day. Improved accuracy, higher reliability.

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Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌

Francisco C.
Global Community Lead, Notion

Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.

Prasun Choudhury
Senior Director Solutions Engineering, MoEngage

With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!

Neil Choudhuri
Business Operations and Customer Service,  OnJuno.

Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.

Savian Boroancă
Head of Community, Sessions
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