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A scalable and intelligent solution that visualizes its impact so your teams aren’t just efficient but also progressive.
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The good part is that you can visualize Threado AI’s performance over time, the better part is that you can see how many queries were answered, and the best part is that you can see how many were unanswered. Understand what’s working and what’s not.
Threado AI helps you identify gaps in your knowledge base by showing queries that weren’t answered and which were downvoted. Leverage this to upgrade and bulletproof your knowledge base. A smarter knowledge base means a smarter, more reliable AI.
Take control of your team and support agents by analyzing how are they using Threado AI for handling tickets. Observe details like how many tickets they solved, how many were assisted by AI, and which commands were most used i.e. most popular. Analyze and optimize.
Every conversation anyone has had with Threado AI is available on the dashboard, categorized as open and resolved. Understand, in and out, how the AI functions not just through unresolved conversations but also through the ones AI has answered.
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌
Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.
With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!
Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.
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