BLOGS

Is AI dehumanizing customer support?

If adaptability is one of our greatest strengths, what proof is there that we won’t become desensitized to empathy, only really caring about the logical aspect of problem resolution and not so much about the human aspect of it?

Why are companies pivoting to an AI-first solution?

As AI continues to evolve, it will likely become an even more integral part of the business landscape, reshaping industries and consumer experiences alike.

Threado 101: How to connect and leverage your company data from multiple sources

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how you can connect your scattered knowledge base into a single source of truth with Threado AI.

Threado 101: How to improve self-help options for your customers

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how you can improve support by offering better self-help options with AI solutions.

AI in Customer Support - What we’ve learned from our customers

AI has taken the world of customer support by storm and is making significant strides. Now, the million-dollar question is - how do you scale support as the company scales?

Threado 101: How to train your customer-facing teams to work alongside AI

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore ways in which you can train your teams to work better with AI.

Threado 101: How to resolve tickets faster

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore ways in which you and your team can resolve tickets and how Threado AI can help.

Threado 101: How to reduce repeat ticket volume

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how repeat tickets effect productivity and what can you do about it.

Threado 101: How to bullet-proof your knowledge base for customer-facing teams

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore the importance and ways of maintaining a knowledge base along with how Threado AI can help.

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