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AI in Customer Support - What we’ve learned from our customers
AI has taken the world of customer support by storm and is making significant strides. Now, the million-dollar question is - how do you scale support as the company scales?
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Keeping agent assistance at the core of customer support
Research indicates that integrating AI solutions can elevate agent efficiency by as much as 40% and slash customer service expenses by up to 30%.
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Customizing agent assistance for diverse customer needs
Personalization is the foundation for today’s customer support. In a hyper-digital world where almost everything is personalized, customers have higher expectations from support too.
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Empower your support team with Threado AI Agent Assist
With AI Agent Assist, your agents can answer queries faster saving time on searching through databases and understanding the context of the queries asked.
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The role of AI Agent Assist in driving business growth
An overworked team is probably worse than dissatisfied customers because a problem can only be solved if you treat the root of it.
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How to make your agents more efficient with omnichannel support
There are measures you can take to improve how your team becomes more efficient to handle omnichannel support but nothing can really happen unless a willingness to adapt to new AI technologies.
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How AI Agent Assist helps reduce resolution time
On the support agent side of things, longer resolution time is akin to inefficiency, which is why in the age of AI, it’s important to keep customers satisfied.
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How to train your support team to work alongside AI
No matter how advanced AI becomes, the essence of being human can’t be replaced with anything. But, AI can be leveraged to enhance agents and improve how we approach customer support.
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The future of AI Agent Assist
This technology, blending artificial intelligence with human support, is not just a tool but a game-changer in enhancing customer experience and agent efficiency.
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