Not customers but employees come first. Take care of your employees and they’ll take care of your customers. It’s a simple trick but quite unbreakable.

The traditional methods that plague customer experience can all be remedied with AI. This coming of age realization is the only way forward for companies as we know it.

Embracing AI assistants, such as chatbots for customer service, is not just about keeping up with technological trends but about fundamentally transforming customer service to meet the demands of the modern consumer.

As AI chatbots continue to evolve and become more prevalent in customer service, businesses must remain vigilant in addressing data privacy concerns.

mplementing customer service chatbots and automated customer service solutions is a strategic move for any business looking to enhance customer satisfaction and retention.

My main aim in writing this long article with amateurish humor is to demystify applying AI in CX functions so that every company can implement AI using 6 simple steps discussed here.

What do you do to ensure you can constantly improve how you engage with your customers not just as a product but as a brand? This is what customer experience is all about.

The CX function is one of the forefront functions to embrace the change, validated by IDC’s projection that AI spending by CX teams is projected to exceed $15 billion by 2025.