This is the channel or space that sees maximum engagement across communities we have come across.
You could either have it as separate channels - Asks and Offers - or just combine it into one - Asks-and-Offers. We prefer the former as it is more focused. To get the conversation started, initiate asking a few questions, here are some prompt formats:
- Can anyone recommend .... ?
- What is the best/worst ... ?
- What tool do you use for ... ?
- Best practices for ... ?
- A vs B - recommendation?
- To foster a culture of supporting one another, prompt members to post at least one thing they can to help with on the Offers channel before posting an ask.
- Ensure every message gets a response on the channel. Over time, empower the most active users on the channel to help you with this responsibility.
- Create a FAQs page on Notion and capture the most frequently posted questions on the channel. Makes it easier for members to get to answers faster.
- Call out the most engaging posts on the channel in your community newsletter and/or in your catch-up sessions with the community.