Podcasts have become an invaluable resource, offering a blend of expert advice, real-world experiences, and innovative approaches to customer experience and service. Let’s explore the top 20 customer support podcasts of 2024 in more detail.
Decoded by Threado is where we chat with top founders, support and community leaders.
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now. Listen to it here.
Zendesk's podcast takes a deep dive into how different companies have disrupted their industries by providing superior customer service. Each episode profiles a different company, discussing its journey and approach to customer service excellence. The podcast is particularly useful for professionals looking to understand the impact of exceptional customer service on a company's success. Listen to it.
This podcast brings together the team from Intercom, who interview makers and do-ers from the worlds of product management, design, startups, and marketing. The discussions revolve around the importance of conversational relationships in driving business growth and scaling strategies. The podcast is perfect for those interested in how subscription models are transforming legacy businesses. Listen to the podcast.
This podcast, although not exclusively dedicated to customer service, covers a variety of topics that are immensely beneficial to customer-facing professionals. It delves into key SaaS metrics, strategies to reduce customer churn, and how to evaluate customer acquisition costs against long-term value.
The show is a treasure trove of insights for anyone involved in SaaS businesses, offering practical advice on maintaining and growing customer relationships. Listen to it.
This podcast is a deep dive into understanding what truly resonates with customers and how businesses can tap into the psychology of their clientele. From exploring cutting-edge technology and dynamic leadership strategies to mastering customer service charters and robust training programs, every aspect is covered. Listen to the podcast.
Host Ethan Beute explores the creation and delivery of better experiences for customers. This podcast is ideal for learning how the alignment of sales, marketing, and customer success departments can lead to desired outcomes. Topics range from embracing disruptive moments to improving storytelling in customer interactions. Listen to the podcast.
Steve Walker’s podcast covers various aspects of customer experience leadership. The discussions often revolve around strategic approaches to customer experience, including how to measure and improve it across different industries. This podcast is a valuable resource for anyone interested in the strategic side of customer experience. Listen to the podcast.
Hosted by Lukas Banys and Renaldo de Souze, CX Sells is a podcast that discusses the new age role of customer experience (CX). The show is known for its independent and engaging content, powered by customer-obsessed leaders from all over the globe. It adds a fun and personal touch to the discussions about customer experience. Listen to the podcast.
In over 300 episodes, this podcast takes you deep into the world of Customer Support Leadership. Diving into the trenches with those who've been on the front lines, it sheds light on the intricate workings of customer support and the unique challenges faced by leaders in this field.
With no formal training path for customer support leadership, each role and leader brings their distinct flavor to the table. This podcast is a treasure trove of wisdom for current and aspiring customer support leaders. Listen to the podcast.
Host Keith Gait interviews experts in customer experience, marketing, innovation, and other areas intertwined with CX. Each episode is concise, typically under 30 minutes, making it an ideal podcast for busy professionals looking for quick yet deep insights into the world of customer experience. Listen to the podcast.
Hosted by customer experience experts Betsy Westhafer and Tony Bodoh, this podcast emphasizes the importance of aligning your company’s strategies with the actual needs of customers. It draws on the experiences of C-Suite executives who have successfully leveraged customer relationships to align brand strategy, promises, and processes. Listen to the podcast.
Host Stacy Sherman discusses not only customer experience but also the importance of employee experience in creating better customer interactions. The podcast shares Heart & Science proven CX frameworks to help accelerate loyalty and revenue, and it features interviews with keynote speakers, authors, and business leaders sharing actionable CX strategies. Listen to the podcast.
Embracing a culture-focused approach in customer service can be a catalyst for enduring success. In the podcast "Customer Service Culture," host Paolo Fabrizio delves into the significance of adopting a mindset centered around culture and its profound effects on the customer experience. Listen to it.
Julia Ahlfeldt profiles top customer-centric change-makers, providing insights into how the customer experience revolution is taking hold in businesses around the globe. The podcast covers hot topics and trends in customer experience, making it a valuable resource for both new and seasoned CX professionals. Listen to the podcast.
SAP’s customer support podcast features interviews with various organizations, discussing new corporate initiatives that streamline business processes and enhance customer connections. The podcast offers a broad view of how different sectors, from sports leagues to application developers, approach customer service and engagement. Listen to it.
Thomas Connery, a customer success expert, hosts this insightful podcast about achieving an exceptional customer experience. The episodes discuss the use of effective tools, tactics, and processes to differentiate growing companies from thriving ones. This podcast is an excellent resource for customer support professionals seeking realistic and engaging insights from the customer success industry. Listen to the podcast.
Hosted by a customer experience thought leader and a consumer psychology professor, this podcast attempts to unravel various aspects of customer behavior and how businesses need to adapt to serve them effectively. It offers thought-provoking discussions on emotional and psychological experiences that impact customer behavior, making it a must-listen for those interested in the deeper aspects of customer engagement. Listen to the podcast.
Hosted by best-selling author and customer service expert John DiJulius, this podcast focuses on revolutionizing the way businesses approach customer service. It highlights leaders who are transforming their industries with innovative customer service techniques. The show provides actionable tips and best practices for developing a corporate culture that yields referrals, brand loyalty, and positive reviews from customers and employees. Listen on Apple Podcasts.
This podcast, while not exclusively focused on customer service, offers valuable insights about the SaaS world that are beneficial for customer service and success professionals. It covers topics such as reducing customer churn rate, empowering the Voice of the Customer, and tips for effective user onboarding. Listen to the podcast.
Dedicated to understanding churn and how the fastest-growing companies retain customers, ChurnFM is a go-to resource for insights into customer retention strategies. It features interviews with industry experts discussing how they create delightful customer experiences and turn customers into brand advocates. Listen to the podcast.
These podcasts represent a comprehensive collection of insights, strategies, and experiences from the frontlines of customer support and experience. They are invaluable resources for professionals looking to enhance their knowledge, stay updated with industry trends, and gather practical tips for application in their own customer support roles.
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