If you are a customer support professionals eager to stay ahead of the curve, here are some of the must-attend industry conferences that can provide invaluable insights to you and your team!

Customer Contact Week Australia and NZ (CCW Australia and New Zealand)

• Date: February 8 - March 1, 2024
• Location: Australia
• Highlights: An extensive event covering customer contact strategies in Australia and New Zealand.
• More Information: CCW Australia and New Zealand

Future of Customer Contact Conference

• Date: February 8, 2024
• Location: The Brewery, London
• Highlights: The conference focuses on innovative strategies for better customer experiences, especially in challenging economic times.
• More Information: Future of Customer Contact Conference

Contact Centre Summit NSW 2024

• Date: February 14, 2024
• Location: Doltone House, Hyde Park, Sydney, NSW
• Highlights: A gathering of senior leaders discussing the implementation of world-class customer care journeys, this summit is a must for those looking to enhance their contact centre operations.
• More Information: Contact Centre Summit NSW 2024

CX Exchange USA 2024

• Date: February 26-27, 2024
• Location: Le Méridien Dania Beach, Fort Lauderdale, Florida, US
• Highlights: This event is North America's premier invitation-only meeting for senior customer experience leaders.
• More Information: CX Exchange USA 2024

BFSI UK Exchange 2024

• Date: March 4-5, 2024
• Location: Hilton Syon Park, London
• Highlights: This exclusive event is dedicated to customer experience leaders in banking, financial services, and insurance.
• More Information: BFSI UK Exchange 2024

Customer Experience Conference

• Date: March 5, 2024
• Location: London
• Highlights: This conference is all about developing gold-standard, insight-led customer experience strategies with a lasting impact on engagement and proven commercial results.
• More Information: Customer Experience Conference

Customer Contact Week Europe Exchange

• Date: March 6-7, 2024
• Location: Hilton London Syon Park
• Highlights: This event empowers customer management leaders to master the intricacies of leadership and decision-making in the complex customer support landscape.
• More Information: Customer Contact Week Europe Exchange

Enterprise Connect 2024

• Date: March 25-28, 2024
• Location: Gaylord Palms, Orlando, FL
• Highlights: Over 5,000 enterprise IT professionals gather at this premier conference for sharing best practices in communications and customer experience.
• More Information: Enterprise Connect 2024

X4 Summit by Qualtrics

• Date: May 1-3, 2024
• Location: Salt Lake City, USA
• Highlights: This summit promises practical knowledge, inspirational experiences, and real-world innovation, aiming to shape attendees into leaders in the Experience Management (XM) movement.
• More Information: X4 Summit by Qualtrics

Customer Contact Week Las Vegas

• Date: June 03 – 06, 2024
• Location: Las Vegas
• Highlights: A premier event for customer contact and experience professionals in Las Vegas.
• More Information: Customer Contact Week Las Vegas

Customer Engagement Transformation Conference

• Date: June 12, 2024
• Location: London
• Highlights: Focuses on transforming customer engagement strategies.
• More Information: Customer Engagement Transformation Conference

CX North America

• Date: June 17-20, 2024
• Location: Nashville
• Highlights: An important event dedicated to CX strategies and innovations in North America.
• More Information: CX North America

CX EMEA

• Date: June 25-26, 2024
• Location: London
• Highlights: This event will focus on the latest trends and strategies in the customer experience landscape across Europe, the Middle East, and Africa. It is an ideal platform for CX professionals to learn and network.More Information: CX EMEA

Customer Experience 2024

• Date: July 15-17, 2024
• Location: Nashville
• Highlights: Organized by Frost & Sullivan, this Executive MindXchange event is geared towards preparing attendees for the future of customer experience across entire organizations.More Information: Customer Experience 2024

CEM Africa Summit

• Date: July 30 - August 1, 2024
• Location: Century City Conference Centre, Cape Town
• Highlights: This summit features talks, panel discussions, and workshops, bringing together CX professionals from across Africa and beyond.
• More Information: CEM Africa Summit

CCW Europe Summit

• Date: October 7-9, 2024
• Location: The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
• Highlights: The summit brings together Europe's brightest CX minds, focusing on customer engagement and the application of generative AI and industry research.
• More Information: CCW Europe Summit

The Call & Contact Center Expo

• Date: November 27-28, 2024
• Location: London
• Highlights: One of the largest events for call and contact center professionals.
• More Information: The Call & Contact Center Expo

The Customer Show Asia

• Date: March 25-26, 2025
• Location: Singapore
• Highlights: As Asia's #1 Expo, this event focuses on all industry leaders impacting their customer journeys' lifecycle and ecosystem.
• More Information: The Customer Show Asia 2025

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