Huddle with support leaders and community builders across the world!
Unpacking the Best Side of Support/Community Leaders
Decoded by Threado, a podcast where we have conversations with expert support and community builders and unpack their human side of hustle stories into hour-long episodes.
Whether you are cooking pasta, commuting to work, or washing dishes, we aim to keep you company with our episodes!
SCOTT TRAN
Founder, Support Driven
Emily Lonetto
Director of Community, Webflow
KEL KUKREGI
Senior Manager, Customer Experience, Zapier
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Ben Lang
Head of Community, Notion
Tales of Community Builders
Presenting Community Decoded, a podcast where we have conversations with expert community builders and unpack their human side of community-building stories into hour-long episodes.
Whether you are cooking pasta, commuting to work, or washing dishes, we aim to keep you company with our episodes!
Craig Stoss
67 MIN
How to implement engineering thinking in customer support?
Garry Gormley
40 MIN
Lessons CX leaders can learn from Customer Service Agents.
Jeff Breunsbach
64 MIN
How to scale customer success through community!
Craig Stoss
67 MIN
How to implement engineering thinking in customer support?
Garry Gormley
40 MIN
Lessons CX leaders can learn from Customer Service Agents.
Jeff Breunsbach
64 MIN
How to scale customer success through community!
Kel Kurekgi
57 MIN
The journey from being a scriptwriter to leading a customer experience team at Zapier!
Tom Blossom
57 MIN
Ex Head of Support, Sentry
Building great support teams from scratch!
Max Pete
48 MIN
Ex support leader, SuperHi
Empathy and preparation are two keys that unlock great customer support
Pramod Rao and Abhishek Nalin
45 MIN
Threado founders on building support solutions at the intersection of AI!
Dani Hao
42 MIN
B2B Startup Marketing Coach and Consultant
How to build a pipeline for your startup from your community!
Scott Tran
69 MIN
The philosophy of building a community first and business second!
Monica Silvestre
60 MIN
Learn the Snowflake Model, unconventional community playbooks, going global with a local mindset.
Brooke LeBlanc
53 MIN
Learn how to build a community with a greater/common mission!
Marjorie Anderson
54 MIN
Why is community strategy so important in company building!
Richard Millington
76 MIN
How to build a career as a community consultant!
Kyle Hagge
73 MIN
How to build a community for a modern media company!
Christiana Cromer
64 MIN
How to build a community at scale!
Demos that actually make you pay attention to
We created a platform for Threado's users to showcase how they have leveraged a specific feature of the product to achieve success in their respective domains. Community Demo Days provide a unique opportunity to learn and exchange ideas with fellow users and gain a deeper understanding of the product's capabilities.
Mariam Hakobyan
49 MIN
Softr Masterclass for Community Builders with Mariam Hakobyan
Steve Klein
42 MIN
How to ace new member onboarding to maximize community activation
Kevin Newsum
42 MIN
Leverage HubSpot for your community
Past events
With the rise of AI, how to deliver great support and stay human to your customers!
Lauren Fearn is the Director of Support at . She has been with the Zapier support team for more than five years and has over a decade of experience in building customer support teams in companies like Madgex, BrightLocal, Create[dot]net
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