Come for the benefits. Stay for the community.

Huddle is an invite-only Slack community for founders, support leaders, and community builders talking all things about customer experience, community building, customer support and everything in between.
Join Huddle

Huddle with support leaders and community builders across the world!

Threado makes it easy to scale a more personal touch across my community.
Community Manager, Notion
FWIW @ThreadoHQ is a really good community management tool. Simple and powerful. Best we've used so far.
Community Manager, Notion

What’s in there for you?

Welcome to the Community Decoded podcast powered by Threado where we chat with world-class community builders. Together, we dissect, decode and dive deeper
Community Demo Days
Most events are assumptions of community builders. We try to do something different - we pick signals from the community and host a topic around them so you get the value and benefit.
Member directory
Don’t miss the opportunity to grab a virtual or IRL coffee with 400+ amazing support leaders and community builders hailing from around the world!
Exclusive weekly newsletter
Can’t keep up with support + community trends? We got you covered fam! We write an exclusive newsletter called Roundup that covers all things support + community + highlights happening on our Slack. We do hours of research so you can read it in minutes.
First access to Threado AI features
We are building the next-generation solutions for those who crave great customer support - be the first to know, try and test what we are cooking in Threado lab.
Monthly Masterminds
Join a group of 4 community builders who hang out once a month to share lessons, stories, and struggles and find a space to vent out all things community.
Content. Content. Content.
Be it our podcast episodes, case studies, side project drops, or any hot takes on support + community, we publish them to our community first so you experience value before the rest of the world!

Think you are a fit? Apply now.

We are constantly in search of great support leaders and community builders around the world.

Is this you?

Then you should join Huddle.
Thank you! Your submission has been received!
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Unpacking the Best Side of Support/Community Leaders

Decoded by Threado, a podcast where we have conversations with expert support and community builders and unpack their human side of hustle stories into hour-long episodes.

Whether you are cooking pasta, commuting to work, or washing dishes, we aim to keep you company with our episodes!
SCOTT TRAN
Founder, Support Driven
Emily Lonetto
Director of Community, Webflow
KEL KUKREGI
Senior Manager, Customer Experience, Zapier
Ben Lang
Head of Community, Notion

Tales of Community Builders

Presenting Community Decoded, a podcast where we  have conversations with expert community builders and unpack their human side of community-building stories into hour-long episodes.

Whether you are cooking pasta, commuting to work, or washing dishes, we aim to keep you company with our episodes!
David Spinks
Co-founder, CMX
Emily Lonetto
Director of Community, Webflow
MARK BIRCH
Global Startup Advocate, AWS
Ben Lang
Head of Community, Notion

Binge listen to all episodes

Take me there
Craig Stoss
67 MIN
Partnerhero
How to implement engineering thinking in customer support?

Garry Gormley
40 MIN
FAB Outsourced Solutions
Lessons CX leaders can learn from Customer Service Agents.

Jeff Breunsbach
64 MIN
Higher Logic
How to scale customer success through community!

Craig Stoss
67 MIN
Partnerhero
How to implement engineering thinking in customer support?

Binge listen to all episodes

Take me there
Garry Gormley
40 MIN
FAB Outsourced Solutions
Lessons CX leaders can learn from Customer Service Agents.

Jeff Breunsbach
64 MIN
Higher Logic
How to scale customer success through community!

Kel Kurekgi
57 MIN
Zapier
The journey from being a scriptwriter to leading a customer experience team at Zapier!

Tom Blossom
57 MIN
Ex Head of Support, Sentry
Building great support teams from scratch!

Max Pete
48 MIN
Ex support leader, SuperHi
Empathy and preparation are two keys that unlock great customer support

Pramod Rao and Abhishek Nalin
45 MIN
Threado
Threado founders on building support solutions at the intersection of AI!

Dani Hao
42 MIN
B2B Startup Marketing Coach and Consultant
How to build a pipeline for your startup from your community!

Scott Tran
69 MIN
Support Driven
The philosophy of building a community first and business second!

Monica Silvestre
60 MIN
Canva
Learn the Snowflake Model, unconventional community playbooks, going global with a local mindset.

Brooke LeBlanc
53 MIN
Edge
Learn how to build a community with a greater/common mission!

Marjorie Anderson
54 MIN
Exos
Why is community strategy so important in company building!

Richard Millington
76 MIN
FeverBee
How to build a career as a community consultant!

Kyle Hagge
73 MIN
Morning Brew
How to build a community for a modern media company!

Christiana Cromer
64 MIN
Descript
How to build a community at scale!

Demos that actually make you pay attention to

We created a platform for Threado's users to showcase how they have leveraged a specific feature of the product to achieve success in their respective domains. Community Demo Days provide a unique opportunity to learn and exchange ideas with fellow users and gain a deeper understanding of the product's capabilities.
Mariam Hakobyan
49 MIN
Softr Masterclass for Community Builders with Mariam Hakobyan
Steve Klein
42 MIN
How to ace new member onboarding to maximize community activation
Kevin Newsum
42 MIN
Leverage HubSpot for your community
Threado makes it easy to scale a more personal touch across my community.
Community Manager, Notion
FWIW @ThreadoHQ is a really good community management tool. Simple and powerful. Best we've used so far.
Community Manager, Notion

Past events

With the rise of AI, how to deliver great support and stay human to your customers!

Lauren Fearn is the  Director of Support at . She has been with the Zapier support team for more than five years and has over a decade of experience in building customer support teams in companies like Madgex, BrightLocal, Create[dot]net

Read more

Think you are a fit? Apply now.

We are constantly in search of great support leaders and community builders around the world.

Is this you?

Then you should join Huddle.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
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