Have you ever felt out of your depth, like a fraud, and just guessed/bullshitted your way through the situation, petrified that at any time, someone was going to call you on it? - Mike-Cannon Brookes
- Always define a community culture with standard regulations and make sure you keep it intact despite how big the community gets. Remember, differentiation is what makes your community stand out from the crowd, and culture plays a huge part in that.
- Constantly moderate your community to ensure the conversations are relevant and inclusive of all.
- Create structure. If you have a large community then introduce different channels or categorize engagement to further enrich the user experience.
- Acknowledge people who are active contributors and stay in close contact with them. Maybe even develop a reward program if that’s feasible. These people can help you run the community, and in the long can even become official core members of the community.
- Have short-term as well as long-term goals. But don’t try to force anything to achieve those goals. If you have to accommodate something right now by compromising a goal, then do it. People come first.
- Keep a calendar if possible to diversely engage the community with fresh content and resources.
In 2018, I took a Udacity course in front-end web development and found the community managers to be stellar advocates who were really motivating. I was looking to break into tech, and got inspired and started applying for community-type jobs as a result. I landed my first gig at Khan Academy, where I led and managed volunteer groups for a year before moving onto Quora to oversee writer and power user programs, and am now doing the same at Retool. - Alina Din, Community Manager at Retool