When someone new becomes a part of your community or you have a new employee coming on board, it can be overwhelming trying to understand everything from scratch and not knowing where to begin from. As a community manager or HR, you need to ensure that the onboarding happens smoothly and the new members feel comfortable in being a part of the community. This means being able to answer all of their questions, making them feel comfortable enough to interact with everyone else, and getting them acquainted with the organization’s or community’s guidelines, culture, and processes.

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Threado’s AI bot can help improve the onboarding experience by automatically answering people’s questions without needing any manual input from you or the team.

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How can the AI bot improve onboarding?

• You can train the bot on your welcome doc or initial guidelines that a new member or employee should be aware of. Since the bot only knows what you’ve trained it on, the answers remain accurate and specific to your onboarding processes.
• You can train the bot on company PDFs, online knowledge bases, and even Slack or Discord community channels that have guidelines for new folks. Being able to train the bot through multiple sources gives you the flexibility to not only train it easily but also extensively.

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How to setup the bot for onboarding?

Step 1: Signup to Threado and train the bot on your company’s or community’s welcome docs and guidelines.

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Step 2: Setup the bot to make it your own by adding icons, brand colors, and default responses.

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Step 3: Test the bot by asking questions from every source that the bot has been trained on. Once you’re satisfied with the answers, move on to the installation stage.

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Step 4: Install the bot on a specific channel in your Slack or Discord community. Dedicate this channel specifically to onboarding and communicate to all new members that any questions they have can be posted on this channel. The bot will auto-respond to all the questions.

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Improve your onboarding with the bot

Threado’s dashboard gives you access to all the bot’s conversations from the community. You can team can constantly monitor the kind of questions people generally ask. Apart from manually responding to questions that haven’t been answered, you can also take these questions as something people ask when they’re new. Accordingly, keep updating the welcome and onboarding docs to eventually improve member experience and retention.

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