Product support has always been daunting for a lot of organizations. Between resolving support tickets and maintaining faster customer support, it can be challenging to always be efficient and accurate. On top of this, there are more such challenges like handling multiple support queries, not having the right tools, or facing technical issues and service outages that pile up on top of these already existing obstacles.
Threado AI can function as a support sidekick that handles queries instantly while your team can focus on improving overall efficiency through easier access to support, improving the accuracy of answers, and perhaps catering specifically to enterprise clients.
Step 1: Signup for Threado AI and train the bot on online help centers, docs, knowledge bases, PDFs, and Slack or Discord community conversations.
Step 2: Setup the bot to make it your own by adding icons, brand colors, and default responses.
Step 3: Test the bot by asking questions from every source that the bot has been trained on. Once you’re satisfied with the answers, move on to the installation stage.
Step 4: Copy the embed code and paste it on the desired webpage where you want the bot to be, install the chat widget within the product for easier access to the users, and install it on specific channels in your community.
Threado AI isn’t meant to replace your support community but rather to help enhance the support experience by delighting your customers and giving more structure to product support through a comprehensive dashboard. This dashboard lets you see all the conversations with the bot and keep a close eye on “Open” and “Resolved” conversations. You can monitor the bot’s answers to make sure they’re accurate and manually Resolve or Open conversations.
These conversations can be thought of as support tickets and each one that’s closed can be marked as a Resolved ticket.
Additionally, you can manually respond to queries that were unanswered by the bot and leverage these queries as probable gaps in your knowledge bases. Improve them accordingly.