AI bot for your SaaS product support

March 29, 2024

AI bot for your SaaS product support

Product support has always been daunting for a lot of organizations. Between resolving support tickets and maintaining faster customer support, it can be challenging to always be efficient and accurate. On top of this, there are more such challenges like handling multiple support queries, not having the right tools, or facing technical issues and service outages that pile up on top of these already existing obstacles.

Threado AI can function as a support sidekick that handles queries instantly while your team can focus on improving overall efficiency through easier access to support, improving the accuracy of answers, and perhaps catering specifically to enterprise clients.

Why rely on this AI bot?

  • The bot knows only what you train it on. Therefore, it remains free from any external information so the answers are as accurate and precise as possible.
  • Can be trained through multiple sources. You can train the bot on your online knowledge bases through URLs, upload PDFs, or even train it on your Slack or Discord support community conversations.
  • The bot can be installed across multiple places. Embed it on your webpage, install the chat widget within your product so users can instantly ask questions, and on your Slack or Discord workspace where the bot can auto-respond to any queries that are posted.

How to setup the bot?

Step 1: Signup for Threado AI and train the bot on online help centers, docs, knowledge bases, PDFs, and Slack or Discord community conversations.

Step 2: Setup the bot to make it your own by adding icons, brand colors, and default responses.

Step 3: Test the bot by asking questions from every source that the bot has been trained on. Once you’re satisfied with the answers, move on to the installation stage.

Step 4: Copy the embed code and paste it on the desired webpage where you want the bot to be, install the chat widget within the product for easier access to the users, and install it on specific channels in your community.

Level up support with Threado AI

Threado AI isn’t meant to replace your support community but rather to help enhance the support experience by delighting your customers and giving more structure to product support through a comprehensive dashboard. This dashboard lets you see all the conversations with the bot and keep a close eye on “Open” and “Resolved” conversations. You can monitor the bot’s answers to make sure they’re accurate and manually Resolve or Open conversations.

These conversations can be thought of as support tickets and each one that’s closed can be marked as a Resolved ticket.

Additionally, you can manually respond to queries that were unanswered by the bot and leverage these queries as probable gaps in your knowledge bases. Improve them accordingly.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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