FAQs are inevitable and at the same time important to be answered. Be it your product where users might have questions about how to use things, an upcoming event, a cohort-based course, or just community-related questions - FAQs are everywhere, and you have to make sure that these goes are always answered for better user or community experience.
Resources might not always be in the same place. You have knowledge bases, documentation, community discussions, blogs, ebooks, PDFs, etc., that collectively make up for all various sources of information.
But all this stops being a concern when you train an AI bot on everything and let it answer queries in the community.
Step 1: To be able to answer community FAQs, the first step is to train your bot on your knowledge bases through URLs, PDFs, and even through community conversations.
Step 2: Customize the bot to make it your own and setup default responses for your Slack or Discord community.
Step 3: Test the bot to make sure all the answers are accurate.
Step 4: Install the bot on Slack or Discord community channels and allow your community to ask their questions and the bot will auto-respond to the questions. You can also install the bot as a chat widget within your product or embed it on your webpage where it’s easily accessible by everyone.
There might be questions that the bot doesn’t have answers to. Threado’s dashboard allows you to see queries that the bot was unable to answer or if the answer provided was downvoted (most likely an incorrect/incomplete or dissatisfactory answer). You can manually respond to these questions.
But what’s more, is that these questions let you identify patterns of how people ask questions and which ones the bot doesn’t have answers to yet. Leverage this to fill in the gaps and create more resources for your users or members to rely on.