Be it a community or a company workspace, Slack and Discord are some of the most widely used platforms for communication and networking. Dedicated channels help organize a variety of discussions that can range from questions and suggestions to announcements and events. A lot of Slack and Discord workspaces or communities are home to thousands of people, where handling questions and concerns can become extremely daunting if you’re doing it yourself or even with a team.

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Threado AI bot can be installed on Slack and Discord channels where it can automatically respond to queries that are posted. This bot can be trained on data that’s specific to that workspace and using that, it can answer all the queries posted by members.

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What are the use cases Threado AI helps solve

• Providing support in your community. Train the bot on your help docs and let it answer product-related queries on channels.
• Improve employee onboarding and HR-related work. Train the bot on company policies, welcome docs, and employee manuals so it can help onboard new employees into a company or even members into a community.
• Train the bot on your Slack and Discord community conversations so it has context of all the discussions that have taken place. If people ask questions that have previously been discussed in the workspace, the bot can answer it using that as the reference.

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How to setup the bot?

Step 1: Signup to Threado and train your bot on your knowledge bases through URLs, PDFs, and community conversations.

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Step 2: Customize the bot to make it your own and setup default responses for your Slack or Discord community.

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Step 3: Test the bot to make sure all the answers are accurate.

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Step 4: Install the bot on Slack or Discord community channels and allow your community to ask their questions and the bot will auto-respond to the questions.

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Improve your knowledge bases and response times

Monitor all of the bot’s conversations on Threado’s dashboard and keep an eye on which questions have not been answered. You can answer these questions manually directly from the dashboard which improves efficiency.

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You can also leverage these questions to improve your knowledge base, use these as a new way to have exciting discussions, refine your onboarding processes, and much more.

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