Be it a community or a company workspace, Slack and Discord are some of the most widely used platforms for communication and networking. Dedicated channels help organize a variety of discussions that can range from questions and suggestions to announcements and events. A lot of Slack and Discord workspaces or communities are home to thousands of people, where handling questions and concerns can become extremely daunting if you’re doing it yourself or even with a team.
Threado AI bot can be installed on Slack and Discord channels where it can automatically respond to queries that are posted. This bot can be trained on data that’s specific to that workspace and using that, it can answer all the queries posted by members.
Step 1: Signup to Threado and train your bot on your knowledge bases through URLs, PDFs, and community conversations.
Step 2: Customize the bot to make it your own and setup default responses for your Slack or Discord community.
Step 3: Test the bot to make sure all the answers are accurate.
Step 4: Install the bot on Slack or Discord community channels and allow your community to ask their questions and the bot will auto-respond to the questions.
Monitor all of the bot’s conversations on Threado’s dashboard and keep an eye on which questions have not been answered. You can answer these questions manually directly from the dashboard which improves efficiency.
You can also leverage these questions to improve your knowledge base, use these as a new way to have exciting discussions, refine your onboarding processes, and much more.