Product support has always been daunting for a lot of organizations. Between resolving support tickets and maintaining faster customer support, it can be challenging to always be efficient and accurate. On top of this, there are more such challenges like handling multiple support queries, facing service outages, and one of the biggest such challenges is not having an answer to the query straight away.

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For a lot of issues, you might have to go to your tech team or refer to docs yourself to make sure you provide the answer. In such cases, especially when you have a dependency, there might be certain delays which eventually translates to poor support.

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With the Threado AI bot, you can essentially ask questions yourself without needing to go through the help docs or rely on external help. This helps reduce response time and simultaneously improve the quality of support.

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Why should you rely on the bot?

• Train the bot only on the resources you want to train it on which keeps the bot free from external information. Therefore, the answers you get are accurate and only based on the things it’s been trained on.
• You can train the bot extensively through multiple sources - URLs, PDFs, and Slack or Discord community conversations. Because of this, the bot becomes limitless in terms of the information that it can be trained on.

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How to setup the bot?

Step 1: Signup for Threado AI and train the bot on online help centers, docs, knowledge bases, PDFs, and Slack or Discord community conversations.

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Step 2: Setup the bot to make it your own by adding icons, brand colors, and default responses.

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Step 3: To get answers to support queries, you can directly use the Test tab to check and see if the answers are accurate enough or not.

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Step 4: You can install the bot on your internal Slack or Discord workspace and on a specific channel(s). This way, you and the team can directly post your questions in that channel and get responses to them. Once you have the response, reply back to users with it.

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Improve product support with the bot

Not only does the bot help reduce response time but also helps additional time in having to write responses to users. You can simply copy the same response and send it. Apart from this, asking queries to the bot is a great way to test it out and also leverage the questions that go unanswered as new topics to add to your knowledge bases.