One of the fastest and most convenient ways to communicate product value is through chatbots that users can use to talk to your team directly from within the product. There are so many benefits of this - lesser drop-offs, delighting users with instant support, giving people assistance when they need it so they can discover more value with the product, and so much more.

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Threado AI is a support chatbot that can respond to users’ queries instantly and the best part is that it can be installed within your product so users can directly ask their questions from within the product and not have to click away.

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Why is Threado AI the perfect chatbot for you

• The bot knows only what you train it on. Therefore, it remains free from any external information so the answers are as accurate and precise as possible.
• Can be trained through multiple sources. You can train the bot on your online knowledge bases through URLs, upload PDFs, or even train it on your Slack or Discord support community conversations.
• Apart from installing it as a chatbot in your product, you can also embed it on a webpage and install it across channels in your Slack or Discord community.

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How to setup the bot?

Step 1: Signup for Threado AI and train the bot on online help centers, docs, knowledge bases, PDFs, and Slack or Discord community conversations.

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Step 2: Setup the bot to make it your own by adding icons, brand colors, and default responses.

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Step 3: Test the bot by asking questions from every source that the bot has been trained on. Once you’re satisfied with the answers, move on to the installation stage.

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Step 4: Copy the chat widget code and paste it on your product website. This chat widget will now be active within the product and users will be able to get their queries answered in seconds.

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Improve conversions with better product support

Delighting users goes a long way in helping them make a decision. Great support can make or break a user’s decision to turn into a customer. Threado also lets you monitor the bot’s conversations on the dashboard. This way, you can constantly monitor what are the kind of questions users ask and if some of the questions have not been answered by the bot. You can manually respond to questions directly from the dashboard as well and mark them as “Resolved”.

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These questions can also be a way for you to improve your help docs and update the terminologies to be more in line with the type of questions people ask or how they ask them.

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