💬 Ensuring every message has a response

Help your community members every time they seek an answer. The more you do this, the more your members will feel at home.
Pramod Rao
March 29, 2024

💬 Ensuring every message has a response

Help your community members every time they seek an answer. The more you do this, the more your members will feel at home.
Pramod Rao
June 21, 2021
"Fake it til you make it: when someone engages, make sure they have great response (ideally from others)" - Erik Torenberg

Communities are all about helping people be themselves and helping them help each other. Every time a member engages with the community is an opportunity to help them in their journey. An engagement or message left unanswered is an opportunity missed to build on the member's trust and sense of belonging with the community.

Back in the earliest days of building Zomato in any city, there were two habits that had become muscle memory within each local team that helped us delight our community across markets:

  • For any restaurant review that was posted on Zomato, the team ensured it was acknowledged - a simple 'Thank you for writing the review' works, and over time, users started engaging on each other's reviews organically.
  • For any query that was posted on Twitter around restaurants, we would be the first ones to respond with a relevant link e.g. list of cafes in the area. This helped not just in delighting users but also in growing our community.

Here are some other examples of founders of the communities responding to member messages and connecting with them:

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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