❓ Helping members seek and offer help

Make it easy for your community members to seek and offer help by creating dedicated spaces in your community. Here are a few best practices to foster a culture of supporting one another.
Pramod Rao
November 20, 2023

❓ Helping members seek and offer help

Make it easy for your community members to seek and offer help by creating dedicated spaces in your community. Here are a few best practices to foster a culture of supporting one another.
Pramod Rao
June 21, 2021

This is the channel or space that sees maximum engagement across communities we have come across.

You could either have it as separate channels - Asks and Offers - or just combine it into one - Asks-and-Offers. We prefer the former as it is more focused. To get the conversation started, initiate asking a few questions, here are some prompt formats:

  • Can anyone recommend .... ?
  • What is the best/worst ... ?
  • What tool do you use for ... ?
  • Best practices for ... ?
  • A vs B - recommendation?

Best practices:

  • To foster a culture of supporting one another, prompt members to post at least one thing they can to help with on the Offers channel before posting an ask.
  • Ensure every message gets a response on the channel. Over time, empower the most active users on the channel to help you with this responsibility.
  • Create a FAQs page on Notion and capture the most frequently posted questions on the channel. Makes it easier for members to get to answers faster.
  • Call out the most engaging posts on the channel in your community newsletter and/or in your catch-up sessions with the community.
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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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