Step 1: Understanding what your team needs
Besides needing a gargantuan manual effort from your support team, the idea of meeting customer demands without the right tools and software is almost impossible today. From having customer records to communication channels - all rely on online measures (tools) that serve as the building blocks for the infrastructure you build on which the support teams eventually smoothly function. There are hundreds of things to think about; hundreds of things to consider before investing in the right tools and solutions.
Let’s look at a few factors that should be taken into account before deciding the pieces for your infrastructure.